Privacy Policy

Effective Date: June 2026

At TropGo ("TropGo", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, create an account, make a purchase, book a service, or otherwise interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following information:

Information You Provide

· Full name

· Email address

· Telephone number

· Billing and delivery address

· Account login information

· Booking, order, or transaction details

· Customer support enquiries and communications

· Any information voluntarily submitted through forms on our website

Information Collected Automatically

When you visit our website, we may automatically collect:

· IP address

· Browser type and version

· Device information

· Operating system

· Pages visited and time spent on our website

· Referral sources and website activity

· Cookie and analytics information

How We Use Your Information

We use your information to:

· Provide and manage our services

· Process orders, bookings, and payments

· Verify customer identity where necessary

· Respond to enquiries and provide customer support

· Improve our website, products, and services

· Detect, prevent, and investigate fraud or misuse

· Comply with legal and regulatory obligations

· Send important service-related communications

· Send marketing communications where you have provided consent

Marketing Communications

If you choose to receive marketing communications, we may send updates regarding promotions, new services, offers, and company news.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and website performance.

Cookies may be used to:

· Remember your preferences

· Maintain website functionality

· Analyse traffic and visitor behaviour

· Improve website performance

· Deliver relevant advertising where applicable

You can manage or disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

· Payment processors

· Delivery and logistics providers

· Technology and hosting providers

· Marketing and analytics partners

· Professional advisers

· Regulatory, governmental, or law enforcement authorities where legally required

We do not sell, rent, or trade your personal information to third parties.

International Data Transfers

Some of our service providers may process information outside your country of residence. Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection consistent with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to:

· Provide our services

· Fulfil contractual obligations

· Meet legal and regulatory requirements

· Resolve disputes

· Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Depending on your location and applicable laws, you may have the right to:

· Request access to your personal information

· Correct inaccurate information

· Request deletion of your personal data

· Restrict or object to certain processing activities

· Withdraw consent at any time

· Request a copy of your data in a portable format

· Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details below.

Security

We implement reasonable technical, administrative, and organisational safeguards designed to protect your personal information from unauthorised access, loss, misuse, disclosure, or alteration.

While we take security seriously, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Children's Privacy

TropGo services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

Third-Party Websites

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of those third parties and encourage users to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. Updated versions will be published on this page with a revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

TropGo
Email: support@tropgo.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.